YesBet Privacy Policy

01 Introduction

This Privacy Policy describes how YesBet Casino ("yesbet", "we", "us", "our") collects, uses, stores, and protects the personal information of players who register and use the yesbet platform. It applies to all interactions with yesbet — including the website, mobile site, and any yesbet app.

By registering an account at yesbet, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, please do not use the yesbet platform.

YesBet is committed to handling your personal data responsibly. We understand that privacy matters — especially when it comes to financial transactions and account information. This policy is written to be clear and straightforward so that every yesbet player in Bangladesh knows exactly where they stand.

02 Data We Collect

YesBet collects personal data in several ways — directly from you when you register or use the platform, and automatically through your use of the yesbet website or app.

YesBet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or for responsible gaming purposes.

03 How We Use Your Data

The personal data yesbet collects is used for the following purposes:

• To create and manage your yesbet account.
• To process deposits and withdrawals via bKash, Nagad, and Rocket.
• To verify your identity and age as required by our operating standards.
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To provide customer support and respond to your enquiries.
• To send you account-related notifications such as transaction confirmations and security alerts.
• To personalise your experience on the yesbet platform.
• To comply with legal and regulatory obligations.
• To improve the yesbet platform based on usage patterns and feedback.

YesBet will not use your personal data for purposes that are incompatible with those listed above without first obtaining your consent or having a legitimate legal basis to do so.

04 Legal Basis for Processing

YesBet processes your personal data on the following legal grounds:

• Contract performance: Processing is necessary to operate your yesbet account and fulfil our obligations to you as a player.
• Legal obligation: Processing is required to comply with anti-money laundering regulations, age verification requirements, and other applicable laws.
• Legitimate interests: Processing is necessary for fraud prevention, platform security, and improving the yesbet service.
• Consent: Where you have given explicit consent — for example, to receive marketing communications from yesbet.

Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

05 Data Sharing

YesBet does not sell your personal data to third parties. However, we may share your information with the following categories of recipients where necessary:

• Payment processors: bKash, Nagad, and Rocket receive the financial data necessary to process your transactions.
• Identity verification providers: Third-party KYC services may receive identity documents to verify your age and identity.
• Game providers: PG Soft and other certified game developers may receive anonymised usage data to support game performance.
• Regulatory authorities: Where required by law, yesbet may disclose personal data to relevant authorities, including financial intelligence units.
• IT and security providers: Service providers who support the operation and security of the yesbet platform may have access to data under strict confidentiality agreements.

All third parties who receive personal data from yesbet are required to handle it securely and in accordance with applicable data protection standards. They are not permitted to use your data for their own purposes beyond the specific service they provide to yesbet.

06 Cookies & Tracking

YesBet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit the yesbet website.

The types of cookies used by yesbet include:

• Essential cookies: Required for the yesbet platform to function. These cannot be disabled without affecting core functionality such as login and session management.
• Analytics cookies: Used to understand how players interact with the yesbet platform, helping us improve the user experience.
• Preference cookies: Store your settings and preferences so you don't have to re-enter them each visit.
• Security cookies: Help detect and prevent fraudulent activity on the yesbet platform.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the yesbet platform. Continued use of the platform after being informed about cookies constitutes consent to their use.

07 Data Retention

YesBet retains your personal data for as long as your account is active and for a period thereafter as required by law or legitimate business needs. Specifically:

• Account and identity data is retained for the duration of your yesbet account plus a minimum of five years after closure, as required for anti-money laundering compliance.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Customer support communications are retained for two years from the date of the interaction.
• Technical and usage data is retained for up to 24 months and then anonymised or deleted.

When personal data is no longer required, yesbet securely deletes or anonymises it. You may request early deletion of your data subject to legal retention requirements — see the Your Rights section below.

08 Data Security

YesBet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the yesbet platform.
• Secure, access-controlled servers with regular security audits.
• Two-factor authentication options for player accounts.
• Staff training on data protection and confidentiality obligations.
• Regular penetration testing and vulnerability assessments of the yesbet platform.

While yesbet takes every reasonable precaution, no online platform can guarantee absolute security. You are responsible for keeping your yesbet login credentials confidential. If you suspect your account has been compromised, contact support immediately.

09 Your Rights

As a yesbet player, you have the following rights regarding your personal data:

To exercise any of these rights, contact the yesbet support team at [email protected]. Requests will be acknowledged within 72 hours and resolved within 30 days. YesBet may need to verify your identity before processing a data rights request.

10 Children's Privacy

The yesbet platform is strictly for adults aged 18 and over. YesBet does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, that account will be closed immediately and all associated data deleted.

If you believe a minor has accessed the yesbet platform, please contact [email protected] immediately so we can take appropriate action.

11 Changes to This Policy

YesBet may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.

Where changes are material, yesbet will notify registered players via email or an in-platform notification. Continued use of the yesbet platform after the publication of an updated Privacy Policy constitutes your acceptance of the changes.

We encourage you to review this page periodically to stay informed about how yesbet protects your personal data.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way yesbet handles your personal data, please get in touch with the support team:

For data rights requests specifically, please include "Data Rights Request" in the subject line of your email along with your registered yesbet account email address. This helps the team process your request as quickly as possible.